![]() ![]() You can sort by date and find if any recent software was installed. Under System Information look in the left column for Software > Installations. A more advanced check is to hold down the option key and go under the Apple Menu and select System Information. You can select and hit the minus sign to remove it. Sometime you may find screen sharing software listed there that starts automatically at login. But another place to check is in System Preferences > User and Groups > Login Items. There may also still be some screen sharing software installed on the computer. Typically it was a one time session download software that can easily be found in the download folder and thrown away. Unfortunately they may need to cancel that credit card number as the bank may feel it was compromised. Immediately have them call their credit card company to dispute or cancel the charge. MAC ZIPCLOUD VIRUS HOW TOHow to Fix: If the user has fallen for the scam, here are some steps they can take. Do not call, do not let them control your computer screen and do not give them your credit card number. Usually there is a phone number listed which informs the user to call it immediately. We will take a look in more detail at these areas and then discuss how to fix and offer resources that can assist in dealing with these issues.Īs users are on the internet, fake ads, bogus links in emails or search engine results may redirect them to a page that pop-ups and tells them their Mac is infected with a virus. The final area that tends to cause or lead to more issues, is their web browser being compromised by misleading search engines or bogus search plungins being installed. Second, is deceiving software they may think is legitimate that is actually bogus software which then creates an annoyance for them. First, there are internet issues which will try and deceive them with fake web pages and pop-ups. When discussing security, hacks, viruses and malware with user group members, there are three major areas to discuss with them. ![]() ![]() So to help user groups, we are providing group leaders with a meeting guide and how you can address and discuss this issue at your meetings. Most recently, applications, search engine hijacks and web browser plug-ins are the culprits of what many Mac users think are “viruses.” This has become a popular discussion topic at user group meetings. But with the popularity of Apple products over the past decade, those wanting to take advantage and compromise your computer use experience has grown. Apple users have for the most part been protected from many of the viruses and malware issues experienced on the PC. ![]()
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